Leadership

Who We Are

Our senior leadership team demonstrates excellence each and every day. With deep and varied industry expertise across all business functions, our team is dedicated to driving sustainable solutions for our clients, developing tomorrow’s leaders, and delivering on our promise to be the industry’s most trusted partner.

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Kristen Bunnell

Chief Executive Officer

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Kristen Bunnell

Chief Executive Officer

Kris is an imaginative and strategic leader with proven management, sales, marketing, finance and new business development expertise. An innovative thinker with a motivational management style, Kris seamlessly and effectively integrates sales and marketing strategies, business process improvements, and cost controls to achieve significant and measurable profit, and customer satisfaction. LinkedIn

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Dan McGowan

Chief Operating Officer

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Dan McGowan

Chief Operating Officer

Dan possesses deep industry expertise that drives the daily operational, financial, legal, and account management activities of RiverRoad. He oversees program solution development and is responsible for the management of our strategic vendor partnerships. Dan is responsible for growing market share via new and existing customer opportunities, expanding service capabilities, and introducing new market segments. LinkedIn

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Caitlin Hitt

Sr. Director of National Accounts

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Caitlin Hitt

Sr. Director of National Accounts

Caitlin is a creative client retention strategist with more than 15 years of experience in developing national accounts programs. She is an inventive business process improvement expert with proven success in streamlining processes, leading to cost efficiencies, and new revenue opportunities. Caitlin excels at nurturing client relationships, delivering best-in-class solutions to meet and exceed sustainability goals. LinkedIn

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Lori Sullivan

Sr. Director of Vendor Relations

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Lori Sullivan

Sr. Director of Vendor Relations

Lori has oversight of RiverRoad’s extensive service provider network and has developed a best-in-class vendor relations function. Her team manages our extensive scorecard process to ensure that all RiverRoad services meet client SLA’s.  She is highly skilled in negotiating equitable pricing structures, while maintaining or improving profit margins. Lori also manages comprehensive waste and recycling programs for over 1500 national portfolio clients. LinkedIn

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Jennifer Clough

Director of Operations

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Jennifer Clough

Director of Operations

Jennifer manages the daily business operations of RiverRoad, applying her expertise in business development, account management, and field operations to deliver comprehensive programs that deepen our client relationships. With an eye towards efficiency and optimization, she is responsible for enhancing RiverRoad’s business intelligence, including internal and client reporting. With over a decade of experience with national facility management organizations, Jennifer collaborates cross-functionally to deliver solutions that result in long-lasting client relationships. LinkedIn

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Angie Burnikel

Sr. Director of Client Solutions

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Angie Burnikel

Sr. Director of Client Solutions

Angie is responsible for company-wide technology solutions as well as our robust client portal, myRoad® 3.0. With an eye towards transforming big data into actionable business intelligence, she delivers solutions that drive the strategic decision-making process. Angie is an experienced IT professional who is focused on continuous improvement in order to streamline processes and deliver best-in-class solutions for our internal and external clients. LinkedIn

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Diane Graziano

Director of HR and Corporate Services

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Diane Graziano

Director of HR and Corporate Services

Diane oversees all of RiverRoad’s support services, including office management, team member on-boarding, and training. She is a key ambassador for our Cultural Compass, ensuring quality and compliance with our vision, mission, and values across the organization. Diane is also responsible for payroll and staffing. As the eyes and ears of our company, Diane ensures timely identification and resolution for all internal process or program challenges. LinkedIn

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Christine Hunt

Director of Legal and Implementation

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Christine Hunt

Director of Legal and Implementation

Christine is RiverRoad’s in-house legal counsel. With expertise in compliance, licensing, and human resources, she utilizes her wealth of client service and management skills to deliver exceptional corporate policies, programs, and technology solutions. Christine oversees new client implementations, ensuring a smooth and timely transition resulting in highly satisfied clients. She is skilled in contract negotiations and disputes, regulatory compliance, and employee relations. LinkedIn

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Mabel Larsen

VP of Finance

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Mabel Larsen

VP of Finance

Mabel oversees RiverRoad’s Accounting, Finance, and IT functions. With an eye toward efficiency and accuracy, she is skilled in all areas of accounting operations to ensure RiverRoad’s financials adhere to the latest accounting standards. Mabel is directly responsible for cash management, financial reporting, budgets, audits, and fiscal planning. Additionally, Mabel ensures our technology infrastructure is operationally sound and secure. LinkedIn